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Refund Policy

Last updated: April 22, 2026

This Refund Policy explains the terms under which you may request a refund for WorkInPrivate.

All Sales Are Final

WorkInPrivate is sold as-is. All purchases are final and non-refundable, except in the limited circumstances described below.

1. Try Before You Buy

We strongly encourage you to review the product description, system requirements, and FAQ before purchasing. Because WorkInPrivate runs locally on your computer and we cannot revoke downloaded software, refunds are not offered as a general policy.

2. Limited Exceptions

At our sole discretion, we may issue a refund in exceptional cases, including:

  • Duplicate purchases — if you were accidentally charged more than once for the same product
  • Unauthorized charges — if a purchase was made without your authorization
  • Technical issues we cannot resolve — if the software fails to function on a supported system and our support team is unable to provide a fix

Refunds will not be granted if:

  • You changed your mind after purchase
  • Your hardware does not meet the published system requirements
  • Your license has been terminated due to a violation of the Terms of Sale or License Agreement
  • You have shared or redistributed your license key

3. How to Request a Refund

If you believe your situation qualifies under Section 2, email us at support@workinprivate.com with:

  • Subject line: "Refund Request"
  • Your email address used for the purchase
  • Order confirmation number or Stripe transaction ID
  • A description of the issue

Processing Time

  • We will acknowledge your request within 2 business days
  • Approved refunds are processed within 5 business days of approval
  • The refund will appear on your statement within 5–10 business days after processing, depending on your financial institution

4. What Happens After a Refund

  • Your license key will be deactivated
  • You must uninstall all copies of WorkInPrivate from your devices
  • You will no longer have access to software updates or support

All refunds are issued to the original payment method via Stripe. We do not issue refunds by check, cash, or alternative payment methods.

5. Exchanges

If you purchased the wrong OS version (e.g., Windows instead of macOS), contact us at support@workinprivate.com. We will exchange your license for the correct platform at no additional cost.

6. Disputes

If your refund request is denied and you believe this is in error, reply to our denial email with additional information. We will review your case within 5 business days and provide a final decision. We encourage resolving disputes directly with us before contacting your payment provider.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. The refund terms in effect at the time of your purchase will apply to that purchase.

8. Contact

For refund requests or questions about this policy, contact us at support@workinprivate.com.