Refund Policy

Last updated: February 22, 2026

We want you to be satisfied with your purchase of WorkInPrivate. This Refund Policy explains the terms under which you may request a refund.

1. Refund Window

You may request a full refund within 30 days of your original purchase date. The purchase date is the date the payment was successfully processed, as shown on your email receipt.

2. What Can Be Refunded

• Base application — Full refund within 30 days
• Individual modules — Full refund of the module price within 30 days
• Bundles — Full refund of the bundle price within 30 days

Bundles are refunded as a whole. Partial refunds for individual modules within a bundle are not available. Individual module purchases may be refunded separately without affecting your base application license or other module licenses.

3. Non-Refundable Scenarios

Refunds will not be granted if:

• The request is made after the 30-day window has passed
• Your license has been terminated due to a violation of the Terms of Sale or License Agreement
• You have shared or redistributed your license key

If you purchased the wrong OS version, see Section 6 (Exchanges) instead of requesting a refund.

4. How to Request a Refund

To request a refund, email us at support@workinprivate.com with:

• Subject line: "Refund Request"
• Your email address used for the purchase
• Order confirmation number or Stripe transaction ID
• Reason for the refund (optional, but helps us improve)

Processing Time

• We will acknowledge your request within 2 business days
• Approved refunds are processed within 5 business days of approval
• The refund will appear on your statement within 5–10 business days after processing, depending on your financial institution

5. What Happens After a Refund

Full Refund (Base Application or Bundle)

• Your license key will be deactivated
• All associated module licenses will be removed
• You must uninstall all copies of WorkInPrivate from your devices
• You will no longer have access to software updates or support

Module-Only Refund

• The refunded module will be removed from your account
• Your base application license and other module licenses remain active
• You retain access to all non-refunded products

All refunds are issued to the original payment method via Stripe. We do not issue refunds by check, cash, or alternative payment methods.

6. Exchanges

If you purchased the wrong OS version (e.g., Windows instead of macOS), contact us at support@workinprivate.com within 30 days. We will exchange your license for the correct platform at no additional cost.

7. Disputes

If your refund request is denied and you believe this is in error, reply to our denial email with additional information. We will review your case within 5 business days and provide a final decision. We encourage resolving disputes directly with us before contacting your payment provider.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. The refund terms in effect at the time of your purchase will apply to that purchase.

9. Contact

For refund requests or questions about this policy, contact us at support@workinprivate.com.